Frequently asked questions

01

HOW DO I BOOK A TAXI TRANSFER?

In order to book an airport transfer or a business transfer on our website, you must to go to the booking page. There are only three short steps to go through and believe us, it's very easy! You can find the order form and some tips here.Click on!
*To avoid misunderstandings, we do not accept reservations by phone.
02

WHAT CAR DO I NEED DEPENDING ON MY LUGGAGE?

  • Sedan - 2 large and 2 small.
  • Wagon / Break - 3 large and 3 small.
  • Minivan - 4 large and 4 small.
  • Minibus - 8 large and 8 small.
*If you have large, extra large or special luggage such as buggy, surfboard, please report this and enter the dimensions in the “special instructions” field in the booking form. Please note that it is your responsibility to select a vehicle with the correct luggage capacity. Should you have any doubt, we are always available to help you.
03

WHERE CAN I MEET MY DRIVER AT THE AIRPORT?

At Brussels Airport (Zaventem/BRU), your driver will be waiting for you at the "JAVA Coffee Bar" with your name on his sign. At Charleroi Airport, your driver will be waiting for you in front of the chocolate shop «Leonidas».
*If you will be not able to find your driver please call the emergency number +32485602110
04

I’M TRAVELLING WITH MY KIDS, CAN I GET A CHILD SEAT?

Yes. Our company offers free child seats to all customers. There are three different types available for you: raised chairs, children's chairs and baby seats.






04

WHAT ARE THE PAYMENT OPTIONS?

  • Cash to the driver
  • By Credit Card to the driver
  • In advance via Stripe payment system
  • Via invoice (only for people with VAT)












05

MY FLIGHT IS CANCELLED OR DELAYED WHAT SHOULD I DO?

Our dispatcher and our drivers always follow your flight online via the application of Brussels Airport and Flightradar24. However, sometimes these applications do not immediately show the delay and /or the cancellation. In these cases, don’t hesitate to contact us by email

info.easygotaxi@gmail.com

or by the phone on

+32485602110

(WhatsApp / Viber / Telegram)